Rubbish Clearance Colliers Wood Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Colliers Wood provides rubbish removal, waste collection and related clearance services. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, you should not use our services. These terms apply to all domestic, commercial and other customers unless we have agreed alternative written terms signed by an authorised representative.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service means any rubbish clearance, waste collection, bulky waste removal, recycling, loading, labour, transport, or related services that we provide to you.

1.2 We, us or our means the company or trading entity operating as Rubbish Clearance Colliers Wood.

1.3 You or your means the customer requesting the service, including any person acting on behalf of a business, landlord, tenant, agent, or other party with authority over the premises.

1.4 Waste means any items, materials, rubbish, junk, furniture, appliances, garden waste, construction waste or other goods that you ask us to remove.

1.5 Booking means an agreement, whether made by telephone, email, online form or in person, that we will provide services on a specified date and time, or within a specified time window.

1.6 Quotation or quote means the price or estimate we provide for the service, based on the information you have given and any site assessment we may carry out.

2. Scope of Service

2.1 We provide rubbish clearance and waste collection services for domestic and commercial premises, including one-off and recurring collections, subject to availability and these terms.

2.2 Our services normally include loading, removal and lawful disposal or recycling of waste that we have agreed to take. Unless otherwise stated, our prices include reasonable labour and transport.

2.3 We reserve the right to refuse to remove any item or material that we reasonably believe is hazardous, unsafe to handle, illegal to transport, or outside the scope of our waste carrier registration or permits.

3. Booking Process

3.1 You may request a booking by contacting us via telephone, email or our online contact channels and providing accurate details about the waste and the location.

3.2 When you make a booking request, we may provide an initial estimate based on your description, photographs or other information supplied. This estimate is not binding until confirmed after an on-site assessment.

3.3 Your booking is only confirmed when we have accepted it and, where applicable, you have accepted our quotation and any deposit or prepayment has been received. We may refuse any booking at our discretion.

3.4 You must ensure that there is suitable access to the property and that our team can safely reach the waste at the agreed time. Any restrictions, such as parking limitations, access codes or height restrictions, must be disclosed when booking.

3.5 Time slots are given in good faith but are approximate. While we aim to arrive within the agreed window, delays may occur due to traffic, weather, operational issues or previous jobs overrunning. We will make reasonable efforts to keep you informed about significant delays.

4. Quotations and Pricing

4.1 All prices are quoted in pounds sterling and, unless otherwise stated, are exclusive of any applicable taxes that may be charged in accordance with UK law.

4.2 Quotations are typically based on the approximate volume, weight and nature of the waste, as well as the labour, access conditions and any additional services required.

4.3 Our team will assess the waste on arrival. If the actual quantity or nature of the waste differs from your description, or if access conditions are more difficult than stated, we may revise the quotation. You will be informed of any adjustment before work continues.

4.4 If you do not accept a revised quote, we may cancel the service or agree to remove a reduced amount of waste that corresponds to the original estimate. A call-out or minimum charge may still apply where we have attended the site.

4.5 We reserve the right to apply minimum charges, out-of-hours surcharges, waiting charges, and additional fees for difficult access, heavy items, or materials that incur higher disposal costs.

5. Payments

5.1 Payment is due on completion of the service unless otherwise agreed in writing in advance. For some bookings, we may require partial or full prepayment, particularly for larger or commercial jobs.

5.2 We accept common payment methods such as cash, card payments, or bank transfer, subject to availability. Card payments may be taken in person or over the phone, in accordance with our payment processor requirements.

5.3 For approved business or account customers, we may agree invoice terms. In such cases, payment must be made in full within the agreed credit period, usually from the date of the invoice.

5.4 If payment is not received in accordance with the agreed terms, we reserve the right to charge interest on overdue sums at the maximum rate permitted by UK law, recover reasonable debt collection costs and suspend further services until payment is made.

5.5 You are responsible for ensuring that the person on site who authorises the work is duly authorised to incur charges on your behalf. If you instruct us on behalf of a business or another party, you warrant that you have authority to bind that party to these terms.

6. Cancellations and Rescheduling

6.1 You may cancel or reschedule your booking by contacting us as soon as possible. Cancellations or changes must be communicated via our usual contact methods.

6.2 Where you cancel or reschedule more than 24 hours before the agreed arrival window, any deposit or prepayment may be refunded or transferred at our discretion, subject to any non-recoverable costs we have incurred.

6.3 Where you cancel or reschedule within 24 hours of the agreed arrival window, we may retain all or part of any deposit or charge a late cancellation fee, reflecting the time slot reserved and any costs incurred.

6.4 If our team attends the property and is unable to gain access, or you are not present where your presence is required, we may treat this as a same-day cancellation and charge a call-out fee or the minimum service charge.

6.5 We may cancel or reschedule a booking due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, accidents, access restrictions, or legal or regulatory issues. In such cases, we will attempt to provide a new appointment as soon as reasonably practicable and any prepayments for the unused service will be adjusted accordingly.

7. Customer Obligations

7.1 You must ensure that all waste you ask us to remove belongs to you or that you have full authority from the owner to dispose of it. You agree to indemnify us for any claims arising from unlawful disposal of items without proper authority.

7.2 You must separate or clearly identify any items that you do not want removed. Our team will not be liable for removing items that were not clearly identified as to be retained, especially where they are mixed in with waste.

7.3 You are responsible for providing accurate information about access, parking, the nature of the waste and any hazards. If parking charges or permits are required, you must either arrange them in advance or reimburse us for these costs.

7.4 You must not include in the waste any hazardous materials such as asbestos, clinical or medical waste, chemicals, solvents, oil, batteries, gas bottles, explosives, or any other items that we inform you we cannot collect. If such items are discovered, we may refuse to remove them and may charge additional fees for any safe handling required.

8. Waste Handling and Regulations

8.1 We operate as a registered waste carrier in accordance with applicable UK waste legislation and regulations. We will collect, transport and dispose of waste in a lawful and responsible manner.

8.2 Once we have removed waste from your premises and loaded it onto our vehicle, ownership of that waste transfers to us, subject to our compliance with all relevant waste management laws.

8.3 We will, where reasonably practicable, aim to reuse or recycle materials collected from rubbish clearance operations. However, no guarantee is given that any particular item will be reused or recycled.

8.4 We do not accept liability for any consequences arising from your failure to comply with waste regulations before we attend, including unlawful storage or fly-tipping conducted before our involvement.

9. Liability and Limitations

9.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded.

9.2 Subject to clause 9.1, our total liability to you for any loss or damage arising out of or in connection with the services, whether in contract, tort, negligence or otherwise, is limited to the total price paid or payable for the specific service giving rise to the claim.

9.3 We will take reasonable care when carrying out rubbish clearance and waste collection, but minor or cosmetic damage can occur, particularly in tight spaces or where large or heavy items must be removed. You should move, protect or cover any fragile items, floor coverings or fixtures that may be at risk. We will not be liable for minor damage that could reasonably be expected in the normal course of rubbish removal.

9.4 You must notify us in writing of any alleged damage or loss as soon as reasonably possible, and in any event within seven days of the service. You must allow us reasonable opportunity to inspect the issue before any repair or remedial work is carried out.

9.5 We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of goodwill or any similar losses, arising from or in connection with our services.

10. Access, Safety and Conduct

10.1 You must provide safe and reasonable access to the waste collection area. Our team may refuse to enter any area they consider unsafe or at risk of causing damage or injury.

10.2 You agree to keep pets, children and other occupants at a safe distance from the working area while rubbish clearance is in progress.

10.3 We reserve the right to withdraw our staff from the site if they are subjected to abusive, aggressive or unsafe behaviour, or if conditions are not as described and pose an unreasonable risk. In such cases, we may treat the visit as a same-day cancellation and a charge may apply.

11. Complaints

11.1 If you have a concern or complaint regarding our rubbish clearance or waste collection services, you should contact us as soon as possible, providing full details and any supporting information.

11.2 We will investigate complaints in a fair and timely manner and aim to resolve issues directly with you. Where appropriate, we may offer a remedy such as partial refund, re-attendance, or other reasonable solution, without admitting liability.

12. Data Protection and Privacy

12.1 We will collect and use your personal data only as necessary to provide our services, administer your booking, manage payments and comply with legal obligations.

12.2 We will take reasonable steps to keep your information secure and will not sell your personal data to third parties. We may share details with service providers, such as payment processors or waste facilities, where required to deliver the service or comply with law.

13. Variations to Terms

13.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that specific service.

13.2 Any variation to these terms requested by you will only be effective if agreed in writing by an authorised representative of Rubbish Clearance Colliers Wood.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, are governed by and construed in accordance with the laws of England and Wales.

14.2 You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or relating to these terms, our rubbish clearance services, or any booking you make with us.

By proceeding with a booking or allowing our team to start work, you confirm that you have read, understood and agree to these Terms and Conditions.